2012 Information Security Update


To ensure that cardholders have accurate information concerning the unauthorized access at Global Payments, we have provided frequently asked questions for cardholder inquiries below. The company sincerely apologizes for any concern this has caused cardholders, and we continue to work with industry third parties, regulators and law enforcement to assist in all efforts to minimize cardholder impact.

Frequently Asked Questions

Was my name, address, or social security number taken by the criminals?
Our investigation confirmed that the potential card number exportation was limited to Track 2 data, which does not include names, addresses or social security numbers of cardholders. If you are a Global Payments merchant, please refer to the “Merchant” section of this website for more details regarding personal information.

Does Global Payments know if my card has been affected?
Please contact your card issuing bank or institution to find out information related to your specific account.

Who should I contact to find out if my account is compromised?
If concerned, you should contact the bank or institution that issued your card. This number can be found on the back of your credit or debit card. Most companies have toll-free numbers and 24-hour service to assist those who believe they are at risk.

My card has questionable activity. Is this related to the recent Global Payments incident?
Please contact your card issuing bank or institution to find out more information related to any questionable activity on your account.

Is it safe to use my credit card?
Yes. This incident does not affect a cardholder’s ability to use his or her cards.

Will I be responsible for fraudulent activity on my credit card?
Most major card brands maintain $0 consumer fraud liability policies on their network. By law, once you report the fraudulent activity you have no further responsibility for unauthorized charges. Your maximum liability under federal law is $50 per card; however, most credit card companies waive this $50 liability.

I live outside North America but have used my card in North America. Are my accounts affected?
The company believes that the affected portion of its processing system is confined to North America. If you used your card in North America and are concerned please contact your card issuing bank or institution. The contact number can be found on the back of your credit or debit card.

What are some best practices for keeping cards safe?

  • Monitor your accounts regularly, checking for unauthorized transactions.
  • Be conscious of all information you share online. Even non-financial information can be enough to allow thieves to steal your identity
  • Never provide sensitive information to unsolicited requests. Most financial institutions will not proactively solicit any personal information or card information.
  • Get a credit report – You are entitled to a free credit report once every 12 months.
  • Periodically contact your bank to inquire about possible fraudulent activity. If you believe your card account has been compromised you can place a Fraud Alert on your credit report. To do this, you’ll need to contact one of any of the three credit bureaus listed below. The company you call is required to contact the other two, which will place an alert on their versions of your report.
  • Find more information about credit fraud by visiting www.ftc.gov or calling toll-free, 1-877-FTC-HELP (1-877-382-4357).


As of January 9, 2013